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Woman holding open empty and tattered wallet

We'll be there for you, even when times are tough. 

Financial Hardship Assistance

Tragedy may strike. We’re ready to help. A temporary loss of employment, disaster or other hardships can affect more than walls and wallets. If you experience any financial hardship due to loss of employment or disaster, we may be able to help with flexible loan payment options.



Relief period for loan payments.

Once you advise us of your hardship, you may be eligible for:

  • Waived late payment notifications to credit bureaus
  • Waived late payment fees assessed
  • Loan extension opportunities

Please keep in mind that any unpaid payments will become due at the end of the relief period.

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Contact us to see how we can help.

To find out more about our assistance programs, please call 1-855-696-4352.

For financial hardship assistance, please make sure to have your monthly income, household expenses, and an explanation of your hardship concern prior to making the call or visiting a Midland location.


Customer Care Hours (CST):

Monday – Friday  |  7:00 am – 9:00 pm

Saturday  |  9:00 am – 5:00 pm

Closed Sunday and federal banking holidays